BACnet IP - Troubleshooting
Troubleshooting of BACnet IP instances and items
We strive to deliver as easily usable an experience as possible, but in case you encounter a problem, hopefully we can provide some answers below.
Error messages
Both instance and items can have errors. These are showed on the portal and the following sections describes the error and how to solve them.
Instance
| Error message | Description | Solution |
|---|---|---|
| APDU timeout |
The device cannot be found |
Make sure the device address is correct, use the BACnet address, not the IP address |
Item
| Error message | Description | Solution |
|---|---|---|
| Vendor Proprietary Value: other |
The object type is not correct |
The object type that you have provided does not correspond to the object type that is avalable at the address, select the correct object type. If an object type that you need is not supported please contact us. |